Terms & Conditions - iLoans

Terms & Conditions

Terms & Conditions

Thank you for visiting iLoans.com

Below you'll find some important things you need to know about us and your use of our services. Please read these terms and conditions carefully before you start to use our services.

By using our website, you are accepting our terms and conditions and you agree to abide by them and to use our service only for lawful purposes.

If you do not agree with these terms and conditions, please refrain from using our service and from making an application on this website.

Information about us

iLoans.com is a website operated by Money Gap Limited trading as iLoans ('We, Our, Us'). We are a limited company registered in England and Wales with Company No. 6617413 and our registered office is at 89 New Bond Street, London W1S 1DA. Our VAT registration number is 940771518.

We are authorised and regulated by the Financial Conduct Authority. We are registered under the Data Protection Act 2018 with Data Protection No: Z1696368.

The iLoans service

iLoans.com is a credit broker and provides the service of introducing our clients to lenders in the consumer credit industry.

We provide a number of services via telephone and online applications. By making an application on this website or by telephone through our customer service team you are also entering into an agreement with us.

By entering into an agreement with us you are accepting our terms and conditions relating to the agreement and also are agreeing to abide by them and be bound by them.

We acknowledge our obligations to this agreement by performing the service you have requested. In doing so we are the service provider and you are our client.

We deal directly with the client and have no obligation to any other party. If you are accessing our service on behalf of a third party our obligation is still with you, the client. And as our client the terms and conditions of this agreement apply to you, the client and no other parties or agents connected to you. If you wish for a third party to represent you in your correspondence or dealings with us, we will require proof of your authorisation to represent you from the third party. This is so that we can ensure we are not disclosing your details to a party you have not authorised.

We do not provide loans or finance and do not represent the interests of or act on behalf of any individual lender or financier. By applying with us you consent to your application being sent to the lenders we work with so they can review your application for credit. The Lenders we work with will analyse your application for credit and will conduct credit worthiness and affordability assessments based on the details you have submitted. In assessing your application it is likely that the lender will send your application to a credit reference agency to conduct a credit check. Please note that applications for credit may impact future applications. By submitting this application you are accepting that a record of your application may be recorded and kept on your credit file.

The lenders we work with are also likely to conduct an identity verification check and a fraud check with a fraud prevention agency. In submitting your application you consent to the lenders we work with sending your details to third party agencies in order to conduct the necessary checks.

If you are successful in your application for credit, you will receive an email from the lender with a provisional offer. You are not obligated to accept the offer. We recommend that you read the credit agreement and accompanying documentation fully before signing the credit agreement.

We do not charge you for making an application for credit through any of our websites but we do receive a commission from the lenders directly if your application for a loan is successful. The commission we receive from each lender may vary.

While we do not provide you with credit directly ourselves, we may conduct a soft credit check or identity verification check to enable us consider if the product you are applying for is suitable for your needs. If we consider the product is unsuitable for your needs, we may introduce you to providers of alternative products that we consider may be more suitable to your needs. Please note that this does not constitute financial advice and if you are in need of financial advice you should contact an Independent Financial Adviser.

For your own benefit, the information you provide must always be true and accurate, as misleading information will be regarded as a breach of our terms and is likely to breach any agreement you have entered into with the lenders and financiers we work alongside. Furthermore, misleading information may also result in the instigation of criminal procedures against you.

By entering into an agreement with us you are accepting our terms and conditions relating to the agreement and also are agreeing to abide by them and be bound by them.

Service Limits

If the client has authorised any third parties to access the service on behalf of the client instructions issued by authorised third parties will be contractually binding on the client on whose behalf the third party is acting.

Once a client enters into an agreement with us and accepts our terms and conditions, we act as the client's broker for a period of 6 months. This period allows us the chance to try and find a loan or offer of finance required by the client.

To find out more information about how the Credit Act protects the rights of consumers contact the Trading Standards Institute or the Citizen's Advice Bureau.

As we do not provide loans or finance, we do not set or exert any influence over the rates of interest charged for financial products. Interest rates are set by the lenders and financiers who will also make the decision as to the provision of loans of finance to our clients.

The costs and rates included on our website are included by way of example and should not be read as indicative of the rate or cost of the loan you may obtain from a lender we work with. It will be your responsibility to check any of the terms of any loan Agreement you may agree with a lender.

The decision to provide clients with loans or offers of finance lies with the lenders and financiers alone and will depend on many things including a lender's assessment of a client's credit history, and an affordability assessment based on the information provided by you in the Application Form.

Accessing and using our website

Access to our website is permitted on a temporary basis, and, as explained below, we reserve the right to withdraw or amend the service we provide on our website without notice. We will not be liable if for any reason our website is unavailable at any time or for any period.

Occasionally, we may restrict access to some parts of our website, or our entire website, to users who have registered or applied with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms and conditions.

You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms and conditions, and that they comply with them.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our website for your personal reference and you may draw the attention of others to material posted on our website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our website must always be acknowledged.

You must not use any part of the materials on our website for commercial purposes without obtaining a licence to do so either from us or from our licensors.

If you print, copy or download any part of our website in breach of these terms and conditions, your right to use our website will cease immediately and you must, at our request, return or destroy any copies of the materials you have made.

Trade marks

iLoans.com is a trademark of Money Gap Limited. Any reproduction of any of the Money Gap Limited trademarks without our permission may lead to us taking measures to ensure our trademarks are protected from unauthorised use.

Material on the website

This website and the information, names, images, logos regarding or relating to us are provided "as is". Commentary and other materials posted on our website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our website, or by anyone who may be informed of any of its contents.

Financial information

Articles and information contained on our website pertaining to financial services available on the market and their use and the management of personal finances are presented as opinion only and are not presented as financial advice. Users of our website and services requiring financial advice are advised to seek information from a registered and qualified Independent Financial Adviser (IFA).

Our website changes regularly

We aim to update our website regularly, and we may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material.

Our Liability

The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we and third parties connected to us hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, including, without limitation any liability for loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Communications from or on behalf of iLoans.com

Unless you opt out of future marketing campaigns when you apply with us, we may follow up your application with a courtesy call from one of our Customer Services team to see how you found the process and to offer any further assistance if required.


The obligations and responsibilities of any breach of contract of or by us does not extend beyond the agreement with the client and does not include any obligation to any bank, counterparty, intermediary or other third party connected to the client.

The client takes full responsibility for any loss or damage incurred through the provision of misleading or incorrect information to us by the client.

Should loss arise from our non-performance there will be no liability held against us if this is caused by something beyond our reasonable control, including changes in the law or regulations affecting our normal operations.

Apart from provisions expressly covering associate companies, nothing in these terms is enforceable by anyone who is not a party to them.

Information about you and your visits to our website

We process information about you in accordance with our Privacy Policy. By using our website, you consent to such processing and you warrant that all data provided by you is accurate.

Viruses, hacking and other offences

You must not misuse our website by knowingly introducing viruses, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.

Linking to our website

You may link to our home page, provided you do so in a way that is fair, legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of approval, endorsement or association, on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our website must not be framed on any other site, nor may you create a link to any part of our website other than the home page. We reserve the right to withdraw linking permission without notice.

If you wish to make any use of material on our website other than that set out above, please address your request to Customer Support.

Links from our website

Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Applicable law and jurisdiction

These terms and conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England.

The English courts, will have exclusive jurisdiction over any claim arising from, or related to, a visit to our website or use of our service, although we retain the right to bring proceedings against you for breach of these terms and conditions in your country of residence or any other relevant country.


The agreement is in English and all communications between you and us will be in English.

Changes to terms and conditions

We may change these terms and conditions at any time by posting changes online. You are expected to check this page from time to time to take notice of any changes we have made, as they are binding on you. By continuing to use the site after changes are posted you are accepting our new terms and conditions.


We aim to offer an excellent service to all our clients. If you feel that we have failed to provide a totally excellent service or wish to make a formal complaint of any kind, write to:

  • Complaints Manager
  • Money Gap Limited
  • 14 Grays Inn Rd,
  • London,
  • WC1X 8HN

Email: Customer Support

A response to your complaint will be provided within 8 weeks of receipt of the letter of complaint. For full details of our Complaints Handling process, you will find our full procedure set out here.

Should you wish to pursue your complaint further or should you be unhappy with the response you have received you can refer your complaint to the Financial Ombudsman Service:
Financial Ombudsman Service,
South Quay Plaza,
183 Marsh Wall,
London E14 9SR.

Contacting us about these terms and conditions.

If you have any comments about our website or our terms and conditions please email: Customer Support.